Website Revamp
Hang Seng Bank Personal eBanking
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Design Solution
Please note that the details of work process and contents are kept private for confidentiality. However, brief duty summaries and final screens can be shared.
In this 11-month project, I joined the team as a UX/UI designer in an Agile Scrum environment, collaborating with other designers to revamp the platform. I assisted the team in revamping three key parts of the e-banking platform: the login page, landing page, and transfer page.
Since Hang Seng Bank had a new digital design system, we used their guidelines and picked the right components from their library to create high-fidelity designs. Then, we presented to the governance team to ensure everything matched with the design standards.
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Login page
I collaborated with the team to simplify the login page by providing design options for discussion.
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Landing page
Assisted with the design lead to contributed UI ideas to enhance the landing page. I created various prototype scenarios to ensure the design met business needs.
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Transfer page
I created a straightforward step-by-step flow for local transfers (input, verify, complete). I shared the entire flow with the team for feedback and also provided potential unhappy flow and error cases to ensure the user experience.
Background
Hang Seng personal e-banking is an online banking services platform that enables personal clients to manage their finances via the internet, no matter when or where.
The project aims to refresh the e-banking interface with a new digital design system and adopt the latest trends and techniques. It also focuses on improving functionality and new features to ensure a smooth experience for customers and increase satisfaction.
Hang Seng Bank
Personal eBanking revamp
Year
2018 - 2019
Role
UX/UI Design, Prototyping, Accessibility
Website Link
